Question 1

How does the Relative Information tag work?

Accepted Answer

Each tag carries a toll-free call-in number and your unique ID. In an emergency, anyone can call the number, enter the ID, and our automated system connects them to your emergency contacts in priority order until someone is reached.

Question 2

Do I need to download an app?

Accepted Answer

No. The system works through a standard phone call. Anyone with a phone can call the toll-free number on the tag — no app, no smartphone, and no internet connection required.

Question 3

How much does Relative Information cost?

Accepted Answer

The Individual plan is $20 per year and includes 1 physical tag with full service. The Family plan is $40 per year and covers up to 4 people in the same household with tags included.

Question 4

Is my personal information secure?

Accepted Answer

Yes. Your emergency contacts and medical information are stored securely and are only accessed when someone calls in with your tag ID. The tag itself displays no personal details — only the call-in number and your unique ID.

Question 5

Who is the Relative Information tag for?

Accepted Answer

The tag is designed for anyone who may need help in an emergency — children, teens, seniors, runners, cyclists, hikers, and anyone with medical conditions. It ensures someone can always be reached on your behalf.

Frequently Asked Questions

How It Works

Tags & Setup

Emergency Contacts

The Call-In System

Medical Information

Privacy & Security

Plans & Billing

Account & Settings

Still have questions?

We value your privacy

Frequently Asked Questions

How It Works

What is Relative Information?

How does the full emergency call process work, step by step?

Who is Relative Information designed for?

Does the person calling need a smartphone or app?

What happens if nobody answers any of my emergency contacts?

Is this a replacement for calling 911?

Tags & Setup

How do I get my Relative Information tag?

What does the physical tag look like?

Can I have more than one tag?

What if I lose my tag?

Can I reactivate a deactivated tag?

What is the 8-digit tag ID?

Emergency Contacts

How many emergency contacts can I add?

How does the priority order work?

What information do I need for each contact?

Can I change my emergency contacts at any time?

What does my emergency contact hear when the system calls them?

What if my emergency contact's phone goes to voicemail?

The Call-In System

What phone number do callers dial?

How long does the entire call process take?

Does the system work 24 hours a day?

What if the caller enters the wrong tag ID?

Can the system handle multiple calls at the same time?

Does the system work internationally?

Is the call recorded?

Medical Information

Can I store medical information on my profile?

Who can see my medical information?

Can first responders access my medical info?

Privacy & Security

What personal information is shared during a call-in?

Is my data encrypted?

Can I export or delete my data?

What data do you collect about calls?

Plans & Billing

What plans are available?

Can I try Relative Information for free?

How do I upgrade or downgrade my plan?

What payment methods do you accept?

Do you offer refunds?

What happens to my tags if I cancel my subscription?

Account & Settings

How do I create an account?

How do I know when my tag has been used?

Can I have multiple accounts?

How do I contact support?

Still have questions?

We value your privacy